Our Team

Supporting Change in Health Care in the HNHB LHIN

Our team of change management experts provides support to physicians and clinicians with the adoption of regional and provincial digital health solutions, which optimize their ability to deliver enhanced patient care while increasing efficiencies through greater connectivity and communication.

Through its deployment of ClinicalConnect, the HITS eHealth Office has established strong relationships with healthcare providers in the HNHB LHIN, and as a result, we can be your first point of contact for digital health solutions in the region.

Get to know the members of the Change Management Team of the HITS eHealth Office and read about their expertise supporting the implementation and adoption of digital health solutions including their contact details below. 


Michael Durkacz, CIM, MLT
Primary Care and Community Sector Lead

Michael has over 30 years experience in the healthcare sector supporting change management activities with a variety of digital health solutions including Meditech and ClinicalConnect. Michael supports primary and community sector organizations and sole practitioners with eHealth adoption and sustainment activities. He maintains ongoing, strong relationships with his clients providing them with tools and resources while sharing best practices and lessons learned. Michael is an experienced trainer who imparts his knowledge and specific skills among stakeholders to promote solution adoption while tailoring educational sessions to clients’ needs. To contact Michael, please email durkacz@hhsc.ca.

Wanda Hemsworth
Benefits Realization Lead

Wanda has over 30 years’ experience delivering digital solutions with 10 years focused on healthcare. She leverages her vast experience in change management, process improvement, stakeholder engagement, and benefits realization to help bring together clinicians, support staff, IT resources, senior management and third-party vendors to deliver solutions that achieve the desired benefits. Wanda appreciates the importance of ensuring the delivery of benefits to an organization and not simply the delivery of a technical solution. Wanda’s passion is reflected in her participation in international communities of practice in benefits realization and completing numerous program and project evaluations. She uses this expertise when partnering with users or health service providers to identify, and where possible quantify and qualify, the operational and clinical value they experience with the adoption of digital health solutions. To contact Wanda, please email hemsworth@hhsc.ca

Katia Khaddadine, MSc
Transformational Analyst

As a Transformational Analyst, Katia provides stakeholders with a customized approach in facilitating the adoption of regional eHealth solutions. Her passion for innovation, quality improvement, and patient safety drives the planning required for successful change management and adoption within organizations across healthcare sectors. Katia uses feedback gathering to inform improvements in workflow analysis, identifies gaps in process and recommends how to benefit from eHealth solutions best suited to an organization’s needs. Using change management methodology, she conducts end-user analysis and engagement, which enhances a customized experience. You will often find Katia demonstrating digital health solutions at various hospital events and conferences engaging with clinicians and problem solving with her clients throughout the healthcare community. You can reach Katia at khaddadine@hhsc.ca.

Jane Nassif, MD, MBA
Change Management Specialist

Jane has a unique background in medicine, blending change management expertise and business process improvement principles. With eight years of experience at Niagara Region Public Health and the Ministry of Health and Long-Term Care, Jane supported the implementation of provincial wide immunization information systems (IIS) including those used during Pandemic H1N1 and Panorama. As a Change Management Specialist, Jane leverages her skills in both project and stakeholder management to support digital transformation integration. She works collaboratively with partners to conduct impact analyses, assess change readiness and ensure alignment of digital solution’s implementation strategy for the betterment of workflow efficiencies and improved patient outcomes. You can reach Jane at nassifj@hhsc.ca.

Leia Patzernuk, MBA, CMQ/OE, CCMP™
Transformational Specialist

Leia’s role as Transformational Specialist includes oversight of the change management team, while also providing thought leadership and guidance as it relates to change management activities required to support the implementation of eHealth solutions within the HNHB region. Prior to this, Leia worked in the loyalty marketing industry for almost 20 years in various senior leadership positions, focusing on business improvement and change management initiatives, driving sustained adoption aligned with the organization’s key strategic initiatives. Leia became one of the first 500 individuals with the Certified Change Management Professional (CCMPTM) designation, and also holds an MBA specializing in Information Technology Management, and is a Certified Manager of Quality/Organizational Excellence through ASQ, where she volunteers her time as the Past Chair within the Service Quality Division, supporting the identification and development of member value programs. Leia can be reached at patzernuk@hhsc.ca

Kerri Sedmihradsky
Transformational Analyst

Kerri is a skilled Process and Change Analyst with over 10 years’ experience. She has a diverse background, having worked in Australia in the fields of construction, telecommunications, advertising, and media. Kerri enjoys using her communication and interviewing skills to understand the needs of her stakeholders and to implement innovative solutions to help facilitate process improvement. She assists clients with onboarding activities, implementation planning and problem-solving including the identification of barriers to success and mitigation strategies to overcome them. Kerri can be contacted at sedmihradsky@hhsc.ca.

Heston Tobias
Transformational Analyst

As a Transformational Analyst, Heston helps stakeholders adopt regional eHealth solutions. Through a combination of relationship building and strategic planning, Heston ensures that stakeholders’ needs are met while fully experiencing the benefits of regional eHealth solutions. He works within the Burlington sub-LHIN and Haldimand sub-LHIN to help clinicians adopt eConsult. His background in Business Analysis enables him to creatively solve problems for stakeholders. Heston may be contacted at tobiash@hhsc.ca.

Donna Wells, RN, BScN
Business Analyst/Change Management Specialist

Donna has extensive knowledge supporting the implementation of Health Information Systems including MEDITECH and ClinicalConnect. Donna is seasoned in change management and facilitating business process improvements through stakeholder engagement, understanding clinical needs and mapping existing and new workflows. Her nursing background helps her identify readily with healthcare clients in the acute and community sectors as she supports her clients’ understanding and adoption of changes in the regular delivery of care. Donna is process orientated and transfers knowledge for transition and sustainability of organizational and clinical changes. Connect with Donna at wellsdo@hhsc.ca.