Who We Are

The HITS eHealth Office is your partner to connect and champion the use of digital health products within your Ontario Health Team (OHT), using a pillar-to-post approach. Based in Hamilton, the HITS eHealth Office has expertise related to all the most common digital health products that can be adopted to ensure your Ontario Health Team’s efficient delivery of healthcare, and engagement with your patients.

How We Can Help

With the HITS eHealth Office as your digital health partner, your OHT can immediately capitalize on our expertise, and maximize electronic sharing of data to deliver more efficient care as a group of organizations spanning the continuum of care. We’ve long played a key role in innovating and transforming digital health solutions across south west Ontario, most notably as the developer and operator of ClinicalConnect™, one of the two provincial clinical viewers that must be adopted by OHTs as described in the Digital Health Playbook.

We’re at the heart of all things digital health, operating, leading and/or managing various digital health solutions and supporting tools that improve healthcare delivery, patient care, and safety. Our Office’s Change Management group helps organizations implement change, at any level, seamlessly and painlessly.

Key Digital Health Services We Provide

In addition to operating ClinicalConnect and having successfully deployed a patient portal across south west Ontario, our team includes experts in:

  • Change Management & Adoption for digital health tools including ClinicalConnect™ and eConsult, ONE ID® account provisioning, and also more broadly as organizations come together to form cross-continuum care teams
  • Patient Engagement, including planning and implementing Patient Access Channels (PACs)

To support the operation of ClinicalConnect, our team is well versed in Strategic Planning, Project Management, Marketing & Communications, and Education & Training related to digital health – skill sets which can be leveraged to rapidly increase adoption of digital health solutions amongst your OHT’s health service providers and patients alike.

Furthermore, the HITS eHealth Office operates a variety of ancillary tools to facilitate providers’ continuous learning, plus requirements related to access/audit surveillance, identity and access management, and performance monitoring and reporting; these tools, plus our expertise to implement them, could potentially be leveraged to benefit your patients, their caregivers and your health service providers.

 The HITS eHealth Office is involved in advancing a number of solution-based initiatives including:

Check out the video below to learn more about what we do:

Our Team

The HITS eHealth Office team is made up of experts in strategic planning, technical project management, change management, communications, stakeholder engagement, training, education and privacy.

Together, our team helps improve patient care and safety by leading the development and deployment of regional eHealth solutions.

We are focused on optimizing health service providers' ability to deliver enhanced patient care while increasing efficiencies through greater connectivity and communication.


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