What is eConsult?

eConsult is a secure web-based tool that allows physicians or nurse practitioners timely access to specialist advice for all patients and often eliminates the need for an in-person specialist visit.

The program, with the support of the Ministry of Health and Long-term Care, integrates two successful initiatives: BASE™ Managed Specialty model and the Ontario Telemedicine Network’s (OTN) Direct to Specialist model. The program includes 4 services: Champlain BASE™ regional service, Ontario eConsult service, Teledermatology and Teleophthalmology.

How is an eConsult different from an informal consultation?

In many organized care settings, when a Primary Care Provider (PCP) has a question about a patient, they are able to approach a colleague and ask for advice. These “hallway consultations” happen frequently and though the PCP often gets the advice needed, there is no formal documentation of the consultation. There is also no way for the specialist to get paid.

View Video of eConsult in Action

Benefits to Primary Care Providers

• Provides timely access to non-urgent questions (average response time 2 days)
• Flexible options for specialist advice
• Improved care coordination and collaboration between clinicians
• Provides opportunities to enhance learning and manage patient cases at the family practice level, where patient trust is often highest
• Secure communication and simple sign-up process

Benefits to Specialists

• Allows prompt, high quality communication with requesting providers
• Specialists also have the option of using eConsult to access advice from other specialists
• Provides opportunities for knowledge sharing and increased capacity in primary care
• Offers liability protection through the permanent written record of advice provided
• Is an important part of restructuring care to improve equitable access for patients

Want More Information?

Download Registration and Support Form

Contact the HITS eHealth Office at eConsult@HITSeHealth.ca or call 905-521-2100 x44990